Unclear strategic plan and low maturity in emerging yet critical capabilities limited the ability to execute against defined business goals and deliver a consistent and compelling customer value proposition

Missing capability and high forecast demand gap across critical roles was impeding the ability to respond quickly to customer demands and deliver a compelling digital offering. The organisation was struggling to attract and retain the requisite capabilities in a competitive market and had high exposure to contingent workers

The most likely agreed scenario required a workforce increase of 30%, however a projected supply shortfall of 70% by 2022 was predicted meaning a “do nothing” approach would see the business model fail